If the payment was made with a bank card:
Usually, the balance is credited within a few minutes, but depending on the load on the payment system, it may take 1-3 hours. If the funds are not credited within 8 hours, please contact the support service.

If paid with cryptocurrency through CoinPayments, check the status of your payment here: https://www.coinpayments.net/supwiz-buyer. You'll need the Payment ID, TXID, or address.

If using Cryptomus, please contact the payment system you used to find out the payment status. It is likely that it has not reached us.