Support

Find your question below and get an answer, if you didn’t find it, write to telegram or fill out the feedback form.

Not getting a text message

First, you need to activate the number. To do this, click the "Activate" button, and after activation, you can send SMS messages. Depending on the country, the activation time may range from 1 to 20 minutes, depending on the country of the number.
If you have rented a phone number and haven't received an SMS within the first 20 minutes, please release that number before the 20 minutes expire, and the money will be refunded to your account.

In 90% of cases, the following steps help our clients: perform the registration from a smartphone or a different browser. Make sure to delete cookies or use incognito mode. Use clean IP/VPN/proxy (from the same country as the number's country) and change the IP before each new registration attempt. Note that not all VPNs may work as their IP addresses might also be blacklisted by the selected website.
Try ordering at least 10 numbers and receive SMS messages on them. After that, try changing the mobile operator or the country of the number. If the SMS doesn't arrive within 5 minutes, simply cancel the phone number or order another one in parallel. The average SMS arrival time is 1-3 minutes, depending on the sender.

If these recommendations didn't help, and you have already tried more than 15 numbers but still haven't received the SMS, please contact customer support. Make sure to specify the country and the service from which you are not receiving the SMS with the code. Important! We do not allow SMS from government websites, banking and payment systems, as well as SMS from mobile operators and SMS for various subscriptions.

How do I renew my number?

It is important to renew the number before the end of the rental period at least 7 days in advance.

The "Extend" button is inactive.

You can extend the number only when there are less than 7 days left until the end of the rental period.

What is the maximum rental period for a numbers?

The maximum guaranteed rental period is 3 months. In the near future we plan to increase to 6 months.

The number is not activated for a long time, what to do?

On average, the number is activated in 10-15 minutes, but it may take longer. If the number is not activated within an hour, you can contact support and we will try to solve the problem.

Is there a refund for unused days when deleting a number?

We do not do refunds if you have used the number, i.e. received SMS and had no problems with the number. Refunds are made if the number is not working and no text messages are received.

What to do if you did not have time to renew the number manually?

The cost of renewal is: the price for overdue days + 1 month in advance. To do this, contact the support service.

My account has been blocked

We are not responsible for the created accounts, all actions, including possible blocking, are at the sole risk of the end user who purchased the activation

SMS is delayed by 1-2 hours.

You need to be on the website while waiting for the SMS.

No option "not in the list (any other)"

The availability of phone numbers depends on the selected rental period. Try reducing the rental period. If this option is not available in the country, it means that there have been no numbers available for a long time. In that case, we recommend using another country.

Extending the number

Unfortunately, you purchased a number without the possibility of extension; it cannot be prolonged.

Are the numbers that were used not listed in the history?

To see the entire history, you need to select "all time" in the filter.

Balance deducted.

Most likely, you registered on the website with a 20-minute phone number rental. We have separate accounts and balances for short-term and long-term rentals. If you need to transfer the balance, please contact customer support.

What is the difference between "Basic" and "Standard"?

It could be a higher SMS delivery speed or better deliverability.

How long should I wait for balance replenishment after payment confirmation?

If the payment was made with a bank card:
Usually, the balance is credited within a few minutes, but depending on the load on the payment system, it may take 1-3 hours. If the funds are not credited within 8 hours, please contact the support service.

If paid with cryptocurrency through CoinPayments, check the status of your payment here: https://www.coinpayments.net/supwiz-buyer. You'll need the Payment ID, TXID, or address.

If using Cryptomus, please contact the payment system you used to find out the payment status. It is likely that it has not reached us.

What are the restrictions on receiving SMS?

Qiwi, Webmoney, ICQ, Pandao, banks, credit organizations, financial systems, and service messages from mobile operators are not accepted.

How to cancel the number if SMS is not received?

Simply cancel the number before 20 minutes have elapsed.

Numbers are sold out. When will you add new numbers?

Our SIM card providers monitor the usage statistics of online numbers and add new numbers without a specific time regulation. If the selected country's numbers are not available, try choosing another country or visit our website the next day. Number availability is updated every 6 hours.